You may return most new, unopened items within 30 days of delivery for a full refund.
You should expect to receive your refund within two weeks from the date the item is delivered to us. We will process the return within 5 days of receipt, and it can take up to 10 days for your bank to credit the refund to your account.
If you need to return an item, please Contact Us with your order number, details about the product you would like to return, the reason you would like to return it and nay damage or defects to the product. We will respond quickly with instructions for how to complete your return. Please note that you will need to pay return shipping for any returns that are not due to damage or defects in the product.
We can ship to most countries and try to provide the best options with reasonable rates. We prefer not to ship larger items and furniture but will work with you if this is needed.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Larger items can be picked up at the Sheridan Market in Lake City or delivered in the Seattle are by using a service such as Lugg.